Manage Late Payment Charge Detailed Process Model Description

4.3.2.5a Manage Late Payment Charge : Manage Late Payment Charge Detailed Process Model Description

Manage Late Payment Charge Detailed Process Model Description

This section provides a detailed description of the “Manage Late Payment Charge” business process, including:

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1.0 Identify Accounts' Bills Past Due and Eligible for LPC

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1.1 Compare Account Current Balance to Threshold

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1.2 Identify Account's SAs Eligible for LPC

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1.3 Calculate LPC

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1.4 Add LPC to Service Agreements

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1.5 Transfer LPC to Service Provider

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1.6 Identify Bills in Bill Completion Process Eligible for Late Payment Charges

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1.7 Override Due Date for Bill

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1.8 Populate LPC Date for Bill

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1.9 Search for Customer

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2.0 Review Bills Eligibility for LPC

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2.1 Populate LPC Date

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2.2 Request Change LPC Date

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2.3 Request Remove LPC Eligibility

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2.4 Update LPC Information

1.0 Identify Accounts' Bills Past Due and Eligible for LPC

Reference: Manage Late Payment Charge Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CC&B

Description: The background process, Create Late Payment Charge Process, selects Bills for customers that are past due and eligible for Late Payment Charge assessments.

Process Names

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Create Late Payment Charge Process

Entities to Configure

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SA Type

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Customer Class